Data protection policy of the Bosch Group
The Bosch Group (Bosch) is pleased to have you visit our site and welcomes your interest in our company and our products.
Bosch respects your privacy
The protection of your privacy in the processing of your personal data is an important concern which we pay special attention to during our business processes. We process personal data collected during your visit to our websites confidentially and solely in compliance with legal provisions.
Data protection and information security are part of our corporate policy.
Collection and processing of personal data
Personal data is only stored when voluntarily given by you for a determined purpose e.g. in context of a registration, a survey, a contest or in performance of a contract.
In addition the following information is collected when visiting our website: IP addresses, the website from which you visit us (referrer), pages viewed, files downloaded (downloads), videos viewed/audio tracks listened to, individual links clicked, search words or search phrases (site search), duration of visit, browser used, etc. If the visit is a result of online advertising such as banners, video ads, search engine advertising, etc., we also record which banner, adword, etc. motivated the visit to Bosch websites.
The insights gained enable us to further optimize our websites/ apps and tailor them even better to our visitors‘ needs.
Use of cookies
1) Bosch cookies
Bosch uses cookies and active components (e.g. JavaScript) to track visitors‘ preferences and customise the design of the websites.
Cookies are small text files stored on your computer when you visit our website. If you like, you can delete the cookies at any time. However, this can result in some functions no longer being available. For information on deleting the cookies, please consult your browser‘s help function.
2) Third-party cookies
Some Bosch websites incorporate content and services from other providers (e.g. YouTube, Facebook, Google, Twitter) who, in turn, may use cookies and active components. Bosch has no influence on the processing of personal data by these providers.
Use of the WebTrends web analytics tool
Bosch uses the WebTrends web analytics tool to carry out access measurements.
The access data is collected in anonymized form so that it can no longer be traced back to a user. In particular, this is done by anonymizing the IP address.
Cookies are used for metrics to enable website use to be analyzed. In particular, Bosch uses them to improve data quality. The information generated about the use of websites is transmitted to the statistics server (wts.bosch.com) operated by Bosch in Germany.
Only authorised persons have access to this anonymized data.
Use of external links
Bosch websites may contain links to third-party websites operated by providers that are not associated with us. After you click the link, we no longer have any influence over the collection, storage, or processing of any personal data transmitted by clicking the link (such as the IP address or URL of the page that contains the link), as the behaviour of third parties is, by nature, beyond our control. Therefore, Bosch is not responsible for the processing of personal data by third parties.
Use of personal data and purpose specification
Bosch or a service provider engaged by Bosch uses your personal data for the purpose of technical administration of websites, customer administration, product surveys, enquiries you submit to Bosch and only in the scope necessary for this purpose or according to the description of processing purposes given at the corresponding locations of our websites. Our employees and the service providers engaged by Bosch are obliged to maintain confidentiality and to comply with the provisions of Philippine Law on Data Privacy Act of 2012.
Security
Bosch takes security precautions to ensure that your data we have under our control is protected against tampering, loss, destruction, access by unauthorised persons, or unauthorised disclosure. Our security measures are being continuously improved in accordance with the state of technological developments.
Advertising
When you provide us with personal data, we use it to inform you about our products and services and, where applicable, to include you in surveys about them, provided you have given us your express consent to use your personal data for advertising purposes. If you have granted your consent for such use, but no longer wish to receive advertising from Bosch, you can revoke your consent at any time. Your data is then deleted, or provided that it is necessary for billing and accounting purposes, blocked accordingly.
Revoking consent
You can also revoke your consent to the collection, processing, and use of your personal data for the future.
The personal data will be deleted if the consent for the storage will be revoked, if the knowledge of the personal data for the performance of the purpose is no longer necessary or if the storage of the personal data is inadmissible due to other legal reasons.
Data which is necessary for billing and accounting purposes or which is subject to the legal obligation to preserve is not affected.
Access and Correction, Data Retention
You may request to access and/or correct the personal data currently in our possession or control by submitting a written request to us. We will need enough information from you in order to ascertain your identity as well as the nature of your request, so as to be able to deal with your request. Hence, please submit your written request at support@extra-ph.com or contact our eXtra service centre
Data that remains inactive e.g. no login activity, within our system over a minimum of 12month period will be made inactive. To reactivate the account, the user will need to submit a written request at support@extra-ph.com or contact our eXtra service centre
You could request for account deletion via the button “Request account deletion” in our eXtra APP. Please be kindly noted that the deletion is non reversible and non recoverable. eXtra will not be keeping your contact details and you will not be receiving any promotion, announcement message after this except messages such as Physical mail that are sent out prior to this deletion. Meanwhile, eXtra will not be able to retrieve any past record / history data (Eg. Scan History, Redemption History, Point History etc) for you. If you have a pending Order(s) that hasn't been shipped out, your order will be cancelled and the points spent will not be refunded. After the deletion, you are not allowed to request for any compensation / promotion / points refund upon account deletion. Our Customer Support will not be able to assist you with any action that requires you to identify yourself upon account deletion. Kindly request your understanding and attention for all the important notes before the deletion and avoid further impact.
Suggestions and complaints
To obtain more information or to submit suggestions or complaints regarding the processing of your personal data, you can contact our data security officer.
Please write in to:
ASEAN Data Security Officer
RBAS/DSO Department
Robert Bosch (SEA) Pte Ltd
11 Bishan Street 21
Singapore 57394